Studies have also revealed that replacing a high-talented employee will cost a company 200% of the employees annual salary.
“People leave managers, not companies” (Marcus Buckingham)
This programme enables leaders, managers and executives of organisations with skills to identify, plan and build a Service Culture within - with the ultimate goal of high retention of staff - giving sustainable and quality services to customers, partners and communities they serve.
At the end of the course, participants should be able to:
(This course may be customised to ensure applicability of skills for participants)
MSc, BA, DIP TM, Cert Counselling
Lai Chun’s extensive experience included both the corporate sectors, as well as in the Social Service sectors, training all levels of staff members from various industries (government organizations & MNCs in property, hospitality, retail, financial sectors, telcos, educational institutions etc). She has more than 20 years’ experience in local, as well as international training and consultancy work.
Trained in Social Work, Lai Chun also has a total of 11 years in the Social Service sectors providing suicide prevention/crisis work, family and children welfare services.
Lai Chun’s corporate training experience included training and consultancy work in the areas of service and culture-building in many public and international MNCs in South East Asia, North & South Asia, Middle East, Australia and Europe.
In 2019, Lai Chun authored a book – ‘Do I matter’ which focuses on the importance of self-esteem in being a ‘resilient’ shield to help us weather any life storms and maintaining our well-being.https://shop.epigrambooks.sg/products/do-i-matter-a-journey-to-building-your-self-esteem?
Lai Chun also speaks at international conferences and company-wide events, as well as on radio and TV programmes.https://omny.fm/shows/money-fm-893/read-wong-lai-chun-talks-about-the-journey-of-buil
For more than 20 years, Lai Chun taught a Module on ‘Interpersonal Skills’ for students of National University of Singapore (NUS) and just as any other programmes she facilitates, she received commendations for excellent teaching and facilitation from NUS.
Lai Chun has a Masters of Science in Training (University of Leicester), Bachelor of Arts in Social Sciences (National University of Singapore), Diploma in Training and Development Management (With Certificate of Commendation) (Singapore Institute of Management) (Institute of Personnel Development, UK), as well as a Certificate in Counselling (CTP) (Counselling and Care Centre, Singapore).
She has also received training from the Western Pacific Association of Transactional Analysis and the International Transactional Analysis Association. She is also a Certified Behavioural Consultant from the Institute of Motivational Living Inc (USA), Certified Life Coach from American Union of NLP, as well as a Certified Trainer in ASIST (Applied Suicide Intervention Skills Training).