Psychological First Aid (PFA)

Community Programmes Course

  • Description

Overview This programme is designed to orientate managers, team leaders/members, HR personnel, frontline staff etc - to offer psychological first aid (PFA) to people following a crisis event. It is to build the capacity of helpers in crisis and post-crisis situations.

PFA involves humane, supportive and practical assistance for people who are distressed, in ways that respect their dignity, culture and abilities.

The programme provides opportunities for participants to develop and practise PFA skills. A key learning objective is for participants to understand the boundaries of the support they can provide and when to refer people for more specialized assistance. Psychological First Aid (PFA) is an approach first started by World Health Organisation (WHO) and is currently used world-wide. PFA can be learned by both professionals and non‑professionals who are in a position to help people impacted by distressing events.


RLIS has been granted permission by World Health Organisation (WHO) to use the training content and materials. The RLIS materials are customized and adapted for local context and use. Source: World Health Organization, War Trauma Foundation and World Vision International (2013). Psychological first aid: Facilitator’s manual for orienting field workers. WHO: Geneva.


Learning Outcome

At the end of the course, participants should be able to:

  • Approach a crisis or post crisis situation safely, for themselves and others;
  • Say and do the most supportive things for distressed people; and
  • NOT cause further harm by their actions.

Click here to view programme details for 13th Nov:


Course Facilitator

Ms Wong Lai Chun

WONG LAI CHUN (MSc, BA, DIP TM, Cert Counselling) was the Senior Assistant Director of Samaritans of Singapore (SOS) – a 24 hour hotline suicide prevention centre and the author of the book published in 2019 – ‘Do I Matter’. She is also a Certified Behavioural Consultant and Life Coach. (Institute of Motivational Living Inc (USA) American University of NLP)

She has many years of experience training locally and internationally and speaks at international conferences and company-wide events, as well as on radio and TV programmes.

Sign-up Online

Course Details

Price (inclusive of GST):


Date & Time Available:


7 Hour/s


Peninsula Plaza Level 6 #06-33

Download Brochure