Strengthening Operational Resilience through Risk Management

NCSS Course

  • Description

Under a vulnerable economic and social environment, it is crucial for an organisation to emplace a sound risk management program as it will not only help minimize losses, but also strengthens operational resiliency. Discover the basic principles behind such a program and equip yourself with useful techniques in identifying and capturing operational risk events.


The course is underpinned by research-based models and tools in the area of intercultural learning focused on helping to cultivate positive attitudes towards other cultures. It will also allow participants to be engaged with various experiential learning activities such as group dynamics, role plays, and the opportunity to analyse critical incidents that challenge behaviour or assumptions. Local case studies will be utilized to illustrate the concepts of diversity and unity within Singapore. It also heightens participants’ awareness of operational risk and equips them with the necessary knowledge and skills to manage such events in accordance with the organisation’s Operational Risk Management Framework.


Learning Outcomes – You will be able to:

  • Describe Significance of Managing Operational Risk.
  • Discover 5-Step Guide in Managing Operational Risk.
  • Demonstrate 5W1H Questioning Technique in Identifying & Capturing Operational Risk Events./li>
  • Practice 7-Phases in Building Risk Control Self-Assessment.

Course Facilitator

Ms Faith Chan

Ms Faith Chan holds a Master of Social Sciences (Applied Economics) Degree and a Bachelor of Science Degree from the National University of Singapore. Her career spans across both private and government sectors e.g. financial institutions, education and maritime ministries. Faith possesses numerous skills and has acquired professional certification in many areas including but not limited to Training and Assessment (ACTA), Governance, Risk and Compliance, and Operational Risk Management.

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    Course Details

    After VCF Funding Fee (inclusive of GST):


    Before VCF Funding (inclusive of GST):


    Date & Time Available:

    21 Nov 2020 | 9.00am to 5.30pm


    7 Hour/s


    Peninsula Plaza Level 6 #06-33

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